Impact Stories / World Vision

World Vision

Helping the helpers

Best Design Awards - Bronze Indigo Awards 2021 - Silver

World Vision engaged Apolinar 18 months into a digital transformation programme. Under extreme pressure to deliver, they were under-resourced in some key areas.

We started with on-site support for product and programme management. An Apolinar CTO, Programme Lead, and Strategy Lead were all embedded temporarily to help redefine the digital transformation vision, and prioritise tasks. A dedicated delivery team helped achieve legacy system stability, buying time for the orderly migration to a new digital platform.

Apolinar's Contribution

Working closely with the client, in just six months we:

  • Aligned stakeholders around a vision and strategy for the future.  
  • Resolved critical issues affecting internal systems.  
  • Implemented a cloud-based Integration Layer.
  • Established capability for automation and analytics practice.
  • Recruited and trained key people to manage the platform and drive innovation.
  • Defined an ongoing strategy, roadmap, and business case to support ongoing innovation.

The Results

  • Fundraising campaigns were no longer constrained by digital capacity.
  • The organisation significantly reduced the cost to serve supporters by moving more enquiries to the new digital self-service experience.
  • The platform was able to adapt and scale to new campaigns and needs of the organisation.
World Vision