Yarra Valley Water is a large Australian water company that was experiencing severe issues in service delivery. The use of discrete systems for fault reporting, contractor management, and customer communications was causing major limitations in responsiveness, service costs, and customer satisfaction.
Yarra Valley Water possessed considerable insight and technical ability, but solution definition was hamstrung by organisational silos. Apolinar was engaged to redesign the process for reporting and managing faults.
Working closely with the client, in just three weeks we: